Everything you need to know + FAQs

Sizing

We use standard NZ/AU/UK/US/CAN sizing. With the men’s sizing, some colours go up to 5X, so if you’re a big guy, our shirts will fit you.

We have size charts for each tee style on the website. You should measure yourself rather than guessing.

Will the shirts shrink?

All our shirts are pre-shrunk. The fabric is hot washed before being cut and sewn into tee-shirts, but that process won’t eliminate ALL shrinkage. You should allow for 2% - 5% shrinkage.

To treat your shirts nicely, hand or machine wash and line dry. DON’T tumble dry on hot.

What is screen-printing?

Screen-printing is a type of stencil printing where the ink is forced through a mesh screen directly onto the surface of a substrate. In our case into the fibres of a cotton tee-shirt.

A screen print has excellent longevity compared to other methods, and has a greater vibrancy of colour. It’s the REAL DEAL.

Our shirts are individually hand-printed on a manual press.

Do you have a retail store or retail stockists?

We are manufacturers and screen-printers so, no, we don’t have a retail store of our own.

But many retailers around New Zealand stock our ranges. Check our Stockist page, or contact us by e-mail for a store near you.

Or, order on-line.

Our on-line ordering is safe and secure.

If you’re a retailer, anywhere in the world, and want to stock the range, contact us directly.

How do I order?

Simple.

Select the particular design, colour and size, and then click on the “ADD TO CART” button.
If you want to buy more than one item, click “CONTINUE SHOPPING” and you will be able to continue to browse.
When you’re ready to complete your purchase, click “CHECKOUT”.
At “CHECKOUT” you will be asked to complete your postal address.
The freight component is added next, after we know how many shirts are being sent. Depending on where you live, there may be some freight options.
The last step is Payment where there are several payment options.

When you have completed your way through the checkout, we will send you a personal email confirming your order.

Freight Costs

Freight costs around the world can be quite expensive, so we heavily subsidise these costs.

For example,

1 tee-shirt sent International Airmail to the US or Canada will cost us (not you) NZ$22.14. in freight.
2 tee-shirts sent International Airmail to the US or Canada will cost us (not you) NZ$25.66 in freight.
3 tee-shirts sent International Airmail to the US or Canada will cost us (not you) NZ$29.68 in freight.
4 tee-shirts sent International Airmail to the US or Canada will cost us (not you) NZ$33.70 in freight.

As you can see the freight cost only increases slightly with each additional shirt, so it works out a lot, lot, lot cheaper if you order more than I item. Our shipping rates reflect that.

For New Zealand customers we offer free Aramex courier on 2 items or more.

For Australian customers we offer free shipping by International Air Post for 2 items or more, and heavily subsidised rates if you use tracked courier.

For the rest of the World, we offer free shipping by International Air Post for 3 items or more, and heavily subsidised rates if you use tracked courier.

Here’s the actual freight rates laid out in a chart.

	1 Shirt	2 Shirts	3 Shirts	4 or more Shirts
New Zealand	$5.00	Free	Free	Free
Australia. Air Post	$10.00	Free	Free	Free
Australia. Tracked Courier	$25.00	$25.00	$25.00	$25.00
Rest of World. Air Post	$20.00	$10.00	Free	Free
Rest of World. Tracked Courier	$50.00	$50.00	$50.00	$50.00

Remember that freight is charged in your currency, so in most cases this will be less than $NZ.

Please note that you may be charged Sales Tax/ VAT/ GST, and possibly even Customs Duty upon import. On small value items this is unlikely, and many Countries have a purchase amount under which does not attract duty or sales tax. You will need to check. These small charges are your responsibility.

We ship to these 44 Countries:

Australia
Austria
Belgium
Cambodia
Canada
China
Cook Islands
Croatia
Czech Republic
Denmark
Fiji
Finland
France
Germany
Greece

Hong Kong
Hungary
Indonesia
Ireland
Italy
Japan
Malaysia
Netherlands
New Caledonia
New Zealand
Norway
Philippines
Poland
Portugal
Romania

Samoa
Singapore
Slovenia
South Korea
Spain
Sweden
Switzerland
Taiwan
Thailand
Tonga
United Kingdom
United States of America
Vanuatu
Vietnam

We will also e-mail you when your order is shipped. If you have chosen “Tracking” on your delivery we will give you the tracking reference number.

If you have any questions please don’t hesitate to get in contact with us. We’re more than happy to help you out.

Shipping & speed

All orders are sent in re-cyclable cardboard boxes to protect your order.

Local New Zealand orders are sent by Aramex Couriers (formerly Fastway Couriers).

We ship out of Devonport, so orders around the Auckland region will be with you within 2 days.

Other North Island destinations should take 2-3 days, and for you Mainlanders 4-5 days.

Overseas orders are sent by either New Zealand Post, using International Air, or by reputable International Courier Companies.

You are given a freight choice at check-out.

We try to keep stock of most designs and sizes for immediate shipment, but in some cases, you may need to allow 2 to 3 days for production. We print on-site.

How can I pay?

Our website runs through the secure Shopify payment portal, and accepts Visa debit and credit cards, Mastercard debit and credit cards. American Express,

All prices are in $ NZD, so compare prices in your own currency. Most overseas currencies have an advantage over the New Zealand dollar, and you will find your price could be a lot less.

Can I return my purchase?

We have a very high-quality product and take a great deal of pride in what we manufacture. All orders are examined thoroughly before shipment, and there should be no defects.

If, in the unlikely event that you can find fault, then yes, you are welcome to return for a refund.

Returns must be un-used. Don’t wear the Tee and then try to return it because you got BBQ sauce down the front. Be fair. Also, please measure yourself before placing an order to make sure you get the correct size.

Refunds are issued to the original form of payment within 7 business days of receiving your return.

Our street address for returns is 55 Vauxhall Rd in Devonport, Auckland. New Zealand. Postcode 0624.

If you are returning product from any country other than New Zealand, e-mail us first before sending your return. Take a photo, and give us a detailed description of the problem. With the cost of freight, it may be cheaper not to return the item and we would issue a refund or replace the item. If replacing, we will pay the freight cost.

Do you have a mailing list?

Yes, we’ll let you know about special offers, updates on what my kids are doing (just joking), and we will let you know about new designs.
Just so you know, we won’t overburden you with e-mails. We only send emails when there’s something important to say.

Still unsure about something?

Send me an e-mail. msilvey@xtra.co.nz